myCitadel provides instant online payments to and from merchants. The service
is available to residents of the USA, Canada, China, France, Germany, Spain, and
myCitadel provides multilingual support and accepts Euro, Dollar, Canadian Dollar,
Pounds, and Yuans. Customer can order myCitadel ATM card.
Credit card deposit (UK only): 4% fee
Withdraw to Financial Institution $ 5.00 / € 7,50 / ? 5.00
Withdraw via Paper Check sent first class mail $ 5.00 / € 7,50 / ? 5.00
Withdraw via Paper Check sent Fedex $ 25.00 / € 45,00 / ? 45.00
Account Dormancy Fee (no activity for 90 days) $ 2.00 / € 2,00 / ? 2.00
Overdraft Fee / Administration Fee $ 30.00 / € 30,00 / ? 30.00
How to Open an Account
1. Go to myCitadel website and click New User Signup
2. Fill in the registration form
3. Read the terms and conditions, tick the box if you accept them and click
4. Fill in your security details
5. A confirmation e-mail will be sent to the address you entered. Click the
link in the message to activate your account.
6. Enter your password in the appropriate field and click Activate
Credit card - UK clients only
ACH/Electronic Check Deposit
myCitadel ATM card
Transfer funds to and from merchants.
US Dollar, Canadian Dollar, Euro, Pound, and Chinese Renminbi Yuan.
English, French, German, Spanish. Chinese, and Turkish.
Email support is available in French, Spanish, Chinese, German and Turkish.
Details Required During Transactions
myCitadel account number
Citadel Commerce Corp.
15th Floor-4710 Kingsway Avenue
Burnaby, BC V5H 4M2
24/ 7 service
USA & Canada: 1-877-747-8433 Toll Free
England & France: 00-800-2952-4390 Toll Free
Email support in French, Spanish, Chinese (Traditional and Simplified), German
and Turkish is available with a 48 hours