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myCitadel provides instant online payments to and from merchants. The service
is available to residents of the USA, Canada, China, France, Germany, Spain, and
the UK.
myCitadel provides multilingual support and accepts Euro, Dollar, Canadian Dollar,
Pounds, and Yuans. Customer can order myCitadel ATM card.
URL
www.myCitadel.com
Fees
Registration: Free
Credit card deposit (UK only): 4% fee
Transfers: Free
Withdraw to Financial Institution $ 5.00 / € 7,50 / ? 5.00
Withdraw via Paper Check sent first class mail $ 5.00 / € 7,50 / ? 5.00
Withdraw via Paper Check sent Fedex $ 25.00 / € 45,00 / ? 45.00
Account Dormancy Fee (no activity for 90 days) $ 2.00 / € 2,00 / ? 2.00
per month
Overdraft Fee / Administration Fee $ 30.00 / € 30,00 / ? 30.00
How to Open an Account
1. Go to myCitadel website and click New User Signup
2. Fill in the registration form
3. Read the terms and conditions, tick the box if you accept them and click
Continue.
4. Fill in your security details
5. A confirmation e-mail will be sent to the address you entered. Click the
link in the message to activate your account.
6. Enter your password in the appropriate field and click Activate
Deposit Options
Credit card - UK clients only
Bank transfer
ACH/Electronic Check Deposit
Withdrawal Options
myCitadel ATM card
Bank transfer
Check
Transfer Options
Transfer funds to and from merchants.
Currency Options
US Dollar, Canadian Dollar, Euro, Pound, and Chinese Renminbi Yuan.
Language Options
English, French, German, Spanish. Chinese, and Turkish.
Email support is available in French, Spanish, Chinese, German and Turkish.
Details Required During Transactions
myCitadel account number
Company Info
Citadel Commerce Corp.
15th Floor-4710 Kingsway Avenue
Burnaby, BC V5H 4M2
Canada
Support
24/ 7 service
USA & Canada: 1-877-747-8433 Toll Free
England & France: 00-800-2952-4390 Toll Free
International: +1-604-639-2971
Fax: +1-281-754-4843
Live Chat
Email: support@mycitadel.com
Email support in French, Spanish, Chinese (Traditional and Simplified), German
and Turkish is available with a 48 hours
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